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Our Return
Policy
Baptistry heaters are tested before shipping. Very few are defective.
The two main issues are that the GFCI needs to be reset, or you ordered
a heater that is too small for your baptistry. Consult your sales
representative if you are uncertain about the size.
DEFECTIVE ITEMS
Heaters and
accessories have a manufacturer's warranty, typically 1 year. Heaters
which have been improperly wired are not considered defective and are
not returnable. Heaters operated without water present will be damaged
and cannot be returned. Replacement parts may be available if you damage
your heater.
Many warranty
issues can be solved by contacting us.
Please
email
us if you have questions. First check to see if the GFCI has tripped,
and if so, reset it. Secondly confirm your power source.
Defective baptistry heaters and accessories can be exchanged, if found
defective, during the warranty period, without added expense to the
purchaser. All returned heaters will be tested before any credit or
replacement is offered. The manufacturer may offer a new replacement or
repair at its discretion.
All items returned which are deemed ‘Not Defective’ by the manufacturer
will incur a Testing Fee of $75 plus $25 shipping to return the item to
you.
Before you request a return
authorization,
be sure you have tested and
reset the GFCI. This solves most problems.
For all
returns, visit
www.heaterreturns.com
for a Return Authorization number.
NON-DEFECTIVE ITEMS
If not defective, heaters can be returned within 15 days of purchase by
paying a restocking fee (25%) and shipping costs both ways
(approximately $50) so long as the returned heater is in new condition.
The
original documentation and packaging must accompany the item.
Do not
return heaters without a Return Authorization number or they will be
refused.
The RA#
must be written in LARGE print on the outside of the box.
If you have photos, please email them also along with the church name
to
returns@heaterreturns.com
A store
credit will be offered for items from Calvary Supply or
Church Furniture Store.
NO RETURNS
WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER.
Romans 12:10-11 "... Not Slothful
in Business; fervent in spirit; serving the Lord."
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