We want you to properly install your baptistry heater. ChurchRite has made is very easy with simple, straight forward diagrams and photographs. Simply choose your baptistry model to get the PDF or Word document file. Additionally each heater should come with a set of the same instructions as followed below.
Q: How can you offer your products at lower pricing than other companies?
A: Unlike other companies, we are able to sell by volume. This is a service that helps churches grow by providing baptistry heaters and accessories and we only focus on these products. Since we are in the business of helping churches grow, we have adopted our mission statement from Romans 12:10-11 "... Not Slothful in Business; fervent in spirit; serving the Lord." We invite you to shop around for the best prices online, in fact you can visit www.cfma.net in order to see this years best in baptistry heater prices.
Q: Do you keep your baptistry heaters in stock?
A: Yes, we do keep a supply of most items in stock. Some baptistry heaters are built when orders are completed and sent to the factory. This helps keep the cost of labor and storage to a minimum. Most items are shipped out within 24 hours of purchase and take about 1-2 weeks for delivery depending where you are located in the country.
Q: What hours are you open? How can I talk to someone?
A. Our office is open from 9:00 AM - 5:30 PM, Monday - Friday (excluding holidays). We are located at 1746 South Main St., Rocky Mount, VA. Our phone is 540-493-5928. If the line is busy we are helping other customers, leave a message and we promise to call back.
Q: I have purchased a heater kit from Calvary Supply but how can I install it?
A: Good Question. Our Baptistry Heaters are easy to install. Any local plumber can install these units. We ask that you do not attempt to install the units unless you are a trained professional. This could void the warranty on the unit, including any accessories that you may purchase with it. There are instructions that come with each kit.
Q: What is your warranty , exchange and return policy?
A: Heaters can be exchanged within 15 days of purchase if found to be defective. After 15 days, items may be exchanged only if the unit is damaged or defective within the one year warranty period. See our returns policy for more information.
ChurchRite's one-year warranty on the electric and gas/lp units includes: unit failure due a manufacturing defect within a one year period or if the unit is damaged while being shipped. We can have another unit shipped to you once the defective unit has been returned to the plant as per Little-Giants warranty polices.
ChurchRite will test each unit for either a "wet burn" or "dry burn". A "wet burn" is a heater that has burned while water was in the baptistry and this is usually covered under warranty. A "dry burn" consists of running the unit with no water in the baptistry. If ChurchRite finds that the unit was "dry burned", this will void the warranty and the church / organization may have to purchase a new unit for replacement. Usage without water is NOT recommended and is not covered by the ChurchRite warranty. For more information about your warranty, please refer to your paperwork which was included in your heater kit. Calvary Supply Company follows all ChurchRite warranty polices. ChurchRite makes the final determinations on all warranty repairs. Calvary Supply Company is NOT liable for damages to your unit.
Q: How do you ship the units?
A: We ship via UPS straight from the warehouse to your church or mailing address. We ship each heater unit using UPS or FedEx standard ground freight. Typically, a unit can arrive within 1-2 weeks of purchase, as each unit is custom built in the plant and then shipped to your location. Once shipped, we can provide a tracking number if requested. We ship to all 50 States in the United States. Rush shipping (including overnight) is available at an additional cost. We do not ship overseas.
Q: What forms of payment do you accept?
A: We proudly accept MasterCard, Visa, and Discover Card. We also accept checks, and check by fax. Please make your check payable to Calvary Supply Company and please include the shipping, handling, crating, insurance fee. We also have teamed up with Google Checkout, an online company that accepts credit cards over the internet in a secure fashion. We guarantee that your transaction is secured through the web. Also, you are NOT required to open or establish a Google account to pay for your products. If you wish, you can call us at 540-493-5928 and make your purchase via telephone.
Q: How quickly does a heater warm my baptistry?
A: Typically, a heater can heat you baptistry depending on how large your baptistry is and how powerful your unit is. The following chart can illustrate quickly any baptistry heater can heat your tank. If you have our 11.5kw unit, a 1,000 gallon tank will heat in approximately 8.6 hours (1000 divide by 115 Gallons Per Hour) Reminder, all heaters are electrical products and should only be installed by a licensed electrician.